We accept payment from debit or credit cards – American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments, Apple Pay and Klarna.
Frequently Asked Questions
Payment
Once placed, orders may not be changed or canceled. But don’t worry—you can return the items for any reason within 30 days.
If your order has already been marked as shipped, you won’t be able to cancel.
Shipping & Delivery
Unfortunately, we cannot ship to PO Boxes or Military APOs.
It usually takes 3-4 business days. Order verification, quality check, and packaging. Each item on our site has an estimated processing time based on the specific characteristics of the product.
This refers to the time it takes for items to ship from our warehouse to the destination. It usually takes 4-5 business days. However, factors such as delayed logistics, weather, or customs clearance may have an impact on the delivery time.
Our warehouses are located throughout the United States, and we use multiple shipping services from a large network of carrier companies. Shipping times are given per item and are always best estimates.
Depending on where you are, we ship differently. It could be USPS, UPS, DHL, or FedEx. Generally, it takes 4 to 5 business days to arrive. Please note that we do not guarantee exact shipping times.
We offer free delivery on all orders, with no minimum required.
This refers to the time it takes for items to ship from our warehouse to the destination. It usually takes 4-5 business days. However, factors such as delayed logistics, weather, or customs clearance may have an impact on the delivery time.
Returns & Refunds
Returns can take up to 14 working days to reach us, once processed by our Returns team, depending on your card issuer your refund will land in your account within 5 working days for UK orders, and 10 working days for International orders.
Exchange requests will be processed once we receive your return back at our warehouse, please note our exchange policy is subject to stock availability. If you receive a refund instead of an exchange for your return, unfortunately we were unable to process your request at this time.
If it’s been over 14 working days since you sent your parcel back and you have still not received your refund/exchange, please get in touch with us and attach a picture of your proof of postage receipt, confirm your order number and item(s) you returned. A member of our Customer Service team will get back to you as soon as possible.
*Due to COVID, we have been experiencing delays in returns coming back to us from our returns courier company; our apologies for any inconvenience and additional time frame.
Yes, you can. Simply complete on the returns note found in your parcel and request which item(s) you would like to exchange for. If you’ve requested an exchange, we’ll send this out on our upgraded delivery service completely free of charge!
For US customers this will be Next Working Day delivery, for R.O.I and European this will be a tracked 4-5 working day delivery and for International customers will be Tracked 6-9 working days.
In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.
Yes you can. To return an unwanted gift you need to get in touch with the person who purchased the gift and ask them to contact our Customer Service team for a free post returns note.
Please note that all returns will be refunded back onto the original method of payment, however we are able to offer a gift card.